As a service provider, CenturyLink continuously evaluates and updates its product catalog in order to provide competitive services. Occasionally, changing market conditions support a strategic decision to discontinue a product or service. In cases where a reduction is necessary, CenturyLink is committed to supporting affected customers through a service transition, as reasonably determined by CenturyLink.
This letter serves as CenturyLink's notice that our Hosted Exchange, Lync and SharePoint service, along with any Custom Software add-ons to this service, will enter End-of-Sale ("EOS") status effective 5/30/19 and End-of-Life ("EOL") status on December 1, 2019 ("EOL Date"). End-of-Sale status means that CenturyLink will suspend the sale of the service, including renewals, upgrades, and add-ons. End-of-Life means CenturyLink will discontinue all use and support of the service. Future notices regarding the EOL and related milestones will be delivered via electronic mail to customer contact e-mail addresses as provided to and known by CenturyLink.
What do you do next? We recommend you transition to Microsoft Office 365 from CenturyLink at your earliest convenience. Further details can be found at https://apps.centurylink.com/bundles/office365.
Alternatively, you may elect to terminate your service, or move to another provider. If you wish to discuss your options in more detail or have any questions about this notice, contact your Sales Representative. If you are not sure who to contact, please call 800.603.6000.
More questions? For answers to Frequently Asked Questions:
CenturyLink strongly values our customers and we sincerely thank you for your business. We apologize for any inconvenience this creates and will work with you to make the transition as smooth as possible.
CenturyLink Communications, LLC