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EOS Email, Lync and SharePoint Frequently Asked Questions

What other options are available? 

Office 365 is a robust suite of the world’s best known email and applications services including 1TB of personal file storage, email, calendaring, security and more.  Many plans include Skype for Business or Teams Online and SharePoint Online.   To learn more, visit https://apps.centurylink.com/bundles/office365, or speak to a sales representative at 800-603-6000.

CenturyLink also offers Egnyte Connect as an alternative to SharePoint.  Secure, Intelligent File Sharing - In the Cloud, In your Data Center, or Both!  Egnyte Connect gives users simple, secure access to the files they need, when they need them. IT maintains complete visibility and control of files stored on premises, in the cloud or both, to ensure data security and business continuity. To learn more, visit https://apps.centurylink.com/email-and-collaboration/egnyte/plans-and-pricing  or speak to a sales representative at 800-603-6000.

 

How do I migrate my data to Office 365?

Details coming soon.

 

How do I get Office 365? 

Sign onto your account at apps.centurylink.com/login.  Navigate to the Microsoft Office 365 page and select the plans and quantities that you need.  CenturyLink is currently offering a “First Month Free” promotion to new Office 365 customers.  See website for restrictions.  Use offer code 1MONTHFREEAPPS in your shopping cart.

 

How do I migrate my data to Egnyte Connect?

We recommend you work with your CenturyLink account representative at 800.603.6000 to determine which Egnyte plan is best for you. 

 

Can I get help?

CenturyLink offers help in a couple of ways.  You can browse the Knowledge Base or talk to someone live. 

For migrations to Office 365, you can take advantage of our onboarding service.  Just log in, navigate to Fast Forward Onboarding under Customer Support and place an order for Do-It-All-For-Me email migration.  The cost is normally a one-time charge of $40/ user, billed on your next CenturyLink invoice.   To waive the fee, please use offer code: HEXMIGRATION2019 when purchasing Do-It-All-For-Me onboarding.

Details for our Fast Forward Onboarding service can be found at: https://apps.centurylink.com/fastforward-onboarding/do-it-for-me .  *This service is only available with the purchase of Microsoft Office 365 from CenturyLink.

 

How long will CenturyLink store my data once the service is End of Life?

CenturyLink will continue to store your data as long as you have an active, paid subscription.   Once we reach the End of Life, your subscription will be removed and you can expect all stored data to be destroyed.

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