What is the process if I have a dispute on my bill? If you have a billing dispute, you can create a ticket or start a chat session via your Management Console. You can also contact us at 1-855-459-6121. Read more about What is the process if I have a dispute on my bill?
Are monthly recurring charges billed in advance or in arrears with savvisdirect Services? All savvisdirect service charges are billed in advance, while usage charges and pay-as-you-go are billed in arrears. Read more about Are monthly recurring charges billed in advance or in arrears with savvisdirect Services?
How do I view past bills? Log into your Management Console Click on the Account tab Click on Billing Read more about How do I view past bills?
I received a “Account was put on Credit Hold” notice. What do I need to do? Please contact us at 1-855-459-6121 and provide your account information. Read more about I received a “Account was put on Credit Hold” notice. What do I need to do?
How do I view an itemized bill? Log into your Management Console Click on the Account tab Click on Billing Read more about How do I view an itemized bill?
How do I pay my bill? Credit card customers are set up as auto pay. Read more about How do I pay my bill?
How do I view current usage charges for my services? Log into your Management Console Click on the Account tab Click on Billing Read more about How do I view current usage charges for my services?
How do I view a bill in the Management Console? Log into your Management Console Click on the Account tab Click on Billing Read more about How do I view a bill in the Management Console?
How do I set up automated payment? All credit card customers are automatically set up for auto pay via credit card on file. Read more about How do I set up automated payment?
I received a “Subscription Renewal” notice. Do I have to do anything? savvisdirect sends two types of renewal notices: Read more about I received a “Subscription Renewal” notice. Do I have to do anything?
How do you calculate charges for the usage elements of the savvisdirect Cloud product? All of the usage charges are based on the number of resources provisioned and the time that those resources are active. The following examples show the calculation: Read more about How do you calculate charges for the usage elements of the savvisdirect Cloud product?
What date will I be billed for services each month? All customers are billed on the initial service activation date each month. Any additional services purchased afterwards will be prorated to the initial service offer activation date. Read more about What date will I be billed for services each month?
What credit cards does savvisdirect accept for payment? savvisdirect accepts any valid Visa, MasterCard, American Express, and Discover credit cards. Read more about What credit cards does savvisdirect accept for payment?
When does billing start on a successfully provisioned savvisdirect Service? Billing begins immediately upon sales completion. Customers will be notified of the successful creation within the Management Console and via email. Read more about When does billing start on a successfully provisioned savvisdirect Service?