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Need help getting to the cloud? Just search for a specific topic that you're looking for help on.

What is the process if I have a dispute on my bill?

If you have a billing dispute, you can create a ticket or start a chat session via your Management Console. You can also contact us at 1-855-459-6121.

How Do I Update My Payment Method?

Are monthly recurring charges billed in advance or in arrears with savvisdirect Services?

All savvisdirect service charges are billed in advance, while usage charges and pay-as-you-go are billed in arrears.

How do I view past bills?

Log into your Management Console
Click on the Account tab
Click on Billing

I received a “Account was put on Credit Hold” notice. What do I need to do?

Please contact us at 1-855-459-6121 and provide your account information.

How do I view current usage charges for my services?

Log into your Management Console
Click on the Account tab
Click on Billing

How do I view an itemized bill?

Log into your Management Console
Click on the Account tab
Click on Billing

How do I pay my bill?

Credit card customers are set up as auto pay.

How do I view a bill in the Management Console?

Log into your Management Console
Click on the Account tab
Click on Billing

I received a “Subscription Renewal” notice. Do I have to do anything?

savvisdirect sends two types of renewal notices:

I received a “Payment Failed” notification. How do I prevent an interruption in my service?

Please contact us at 1-855-459-6121 and provide your account information.

What credit cards does savvisdirect accept for payment?

savvisdirect accepts any valid Visa, MasterCard, American Express, and Discover credit cards.

How do you calculate charges for the usage elements of the savvisdirect Cloud product?

All of the usage charges are based on the number of resources provisioned and the time that those resources are active.

The following examples show the calculation:

How do I set up automated payment?

All credit card customers are automatically set up for auto pay via credit card on file.

What date will I be billed for services each month?

All customers are billed on the initial service activation date each month. Any additional services purchased afterwards will be prorated to the initial service offer activation date.

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