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If you have a billing dispute, you can create a ticket or start a chat session via your Management Console. You can also contact us at 1-855-459-6121.
All savvisdirect service charges are billed in advance, while usage charges and pay-as-you-go are billed in arrears.
Credit card customers are set up as auto pay.
Please contact us at 1-855-459-6121 and provide your account information.
All credit card customers are automatically set up for auto pay via credit card on file.
All of the usage charges are based on the number of resources provisioned and the time that those resources are active.
The following examples show the calculation:
savvisdirect accepts any valid Visa, MasterCard, American Express, and Discover credit cards.
Billing begins immediately upon sales completion. Customers will be notified of the successful creation within the Management Console and via email.
All customers are billed on the initial service activation date each month. Any additional services purchased afterwards will be prorated to the initial service offer activation date.
All savvisdirect customer services are prepaid and will auto-collect via credit card payment prior to initial activation. Initial activation date establishes monthly invoice date on a monthly basi