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Pinnacle Cart

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Need help getting to the cloud? Just search for a specific topic that you're looking for help on.

How do I add PHP code to the HTML boxes on the front of the site in Pinnacle Cart?

Pinnacle Cart uses the Smarty Template Engine to generate site HTML.

Dashboard access to Pinnacle Cart is broken when I restore a backup

This happens because Pinnacle Cart resets the password when a full backup is restored.

Contact Service Center, 1-855-459-6121.

What payment gateways are supported by Pinnacle Cart?

Troubleshooting Cart Installations in Pinnacle Cart

If you are having issues with a Pinnacle Cart installation, go through this checklist before submitting a ticket to customer support.

I’m going to be moving my site to a new server, what do I need to do for Pinnacle Cart?

Before moving any site, it is recommended that you create a back-up of all files.

Steps for site move

1. Copy all files from old server to new server.

How to cancel Pinnacle Cart from your Dashboard

Log in to your Dashboard.
Click the “Web Hosting” tab.

Where can I get a merchant account in Pinnacle Cart?

Pinnacle Cart offers a complete package with a payment gateway and merchant account through our partner e-online data, to get started click here.

What file permissions should I set the cart to in Pinnacle Cart?

Once the install is complete, you can typically change the permissions in the Shopping Cart application to the most secure settings your server will allow while still allowing the cart to write to

Can I set up my own shipping method based on weight/price/number or items ordered?

Yes, using a custom payment method you can create shipping rates based on weight, price, base plus weight, quantity, and more.

How can I collect credit card information without using a gateway company in Pinnacle Cart?

If you would like to collect credit card information without using a gateway, there are a few choices. We can set you up with a PinnProcessing account which will store credit card information in a

How does the Pinnacle Cart determine sales tax?

The cart has two different methods for setting up sales tax; simple and advanced. For transactions in the U.S., we recommend using the simple method. If you need to set up VAT or other types of c

Pinnacle Cart

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