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SiteLock

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Need help getting to the cloud? Just search for a specific topic that you're looking for help on.

Sitelock Network Scan Warnings

Due to the setup of our shared hosting environment, SiteLock will display these messages and alerts on every new subscription.

I recently signed up for SiteLock and noticed that we are getting some empty submissions from some of the forms on our web site (Contact us, etc.).

SiteLock probes your site to determine if fields and forms on your site are vulnerable to attempts by hackers looking to exploit these forms to gain access to your data.

My SSL scan failed. How can I fix this through SiteLock?

If your business requires SSL encryption of data, you need an up-to-date certificate to ensure that your customers' data is safe.

I am having trouble getting the SiteLock Certificate to display on my site.

First, we need to determine where you are installing your shield. Are you trying it on a page stored on your local computer or on a live web site?

The malware scan came back with results for my site from SiteLock. What does this mean? How can I fix it?

The malware scan will notify you of any pages or links on your site that have been listed as distributors of malware (viruses, spyware, identity theft scams, etc.).

What is SiteLock?

SiteLock is a website security monitoring tool for small and medium-sized businesses. SiteLock monitors websites for the following issues and vulnerabilities and alerts you of any issues:

For SiteLock, How long does the postal verification take? What should I look for in the mail?

The postal verification can take up to 7-10 business days, based on the postal service's delivery.

SiteLock has completed the scan of my site, but the number of pages is less than I expected. What happened?

There are two possible explanations. First, check the limits of the package you have purchased. Certain limits apply to our packages.

I would like to share the SiteLock dashboard with others in my company. How can I do this?

In your SiteLock control panel, click the 'Users' link at the top of the page. There you will see an 'Add Users' button.

The email scan came back with results for my site from SiteLock. What does this mean? How can I fix it?

The email scan will notify you if your website or servers are sending or referenced in spam emails.

Some of the terms in SiteLock are unfamiliar to me. Where can I get more information?

Anywhere on the dashboard, you can hover over a term to get a quick explanation of what we are showing there and how to use it.

My shield from SiteLock is no longer showing on my site. What happened?

Check the status at the top of the site. It's possible that something has changed and your site is no longer compliant. Review the areas with yellow or red status and remediate the issues.

Many areas of my dashboard show as grayed-out in SiteLock. Why is this?

This will happen when you are subscribed to one of our basic packages. If any part of the dashboard does not apply to your site or package, it will appear grayed-out.

My network scan shows a lot of vulnerabilities through SiteLock. I thought my site was safe. How can I fix this?

You have several options to remediate network vulnerabilities. When you open the detail section, you will see a list of all open ports.

I just registered my website and have not gotten an email to verify my domain ownership in SiteLock.

If, after 30 minutes, you have not received this email, check the 'Current status' box to make sure it is displaying your correct email address.

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