Below are examples of how businesses can use Microsoft Hosted Exchange and other complementary products to save money, enhance productivity and overall improve how they do business. Each use case outlines the primary business concerns a company might face, as well as how Hosted Exchange can help them solve those problems and produce enviable results.
Mobility and Security: Tools for managing rapid growth
A small real estate firm improved security, increased reliability and boosted efficiency with CenturyLInk’s Email, Backup & Collaboration Bundle. Best of all, the new systems were deployed without a hitch, thanks to savvisdirect’s Do-It-For-Me Onboarding services.
A successful real estate company was faced with a common challenge for small businesses—how to quickly accommodate the demand of their 25 employees to easily collaborate in real time, while accessing email across various mobile devices. There was also the added security concern due to sensitive customer data being generated and shared on smartphones and tablet devices. The firm’s existing email platform simply couldn’t provide the necessary security, scalability and speed to keep up with the company’s growth. Worst of all, costs kept increasing to maintain a system that no longer met the company’s most basic collaboration and security needs.
With sensitive contracts and financial information transmitted on a daily basis between multiple devices, the real estate firm needed a system safe from viruses and malware attacks while ensuring that timely and reliable data backups were being stored in a secure environment.
Real estate agents work around the clock, making it necessary to ensure reliable system uptimes and immediate access to support, whenever it it may be needed. They were also concerned with the reputation of a new provider, desiring the quality and expertise of a top-tier company without getting “lost in the shuffle” of other customers.
The firm sought to increase productivity and improve efficiency by leveraging more mature and enterprise-level tools, while also reducing mounting IT costs.
They were concerned that making the necessary changes was going to require a lot of technical know-how, and perhaps even disrupt email service, which couldn’t occur.
The CenturyLink Solution
After researching other companies and products, the firm chose the Email, Backup & Collaboration Bundle with the Microsoft Hosted SharePoint Essential add-on to meet their productivity and budget needs.
Microsoft Hosted Exchange gave them the reliable and mobile-friendly access to email they required, while providing the storage and security capabilities they would need as their business continued to grow. This was coupled with MessageSolution Email Archiving & eDiscovery for email archiving to allow them to quickly store and access old emails to stay compliant, along with Secure Online Backup for their desktops, laptops and mobile devices for added peace of mind.
And collaboration was made even easier with Microsoft SharePoint, enabling them to share documents, track projects and access reports.
To ensure there was no service interruption, they chose CenturyLink’s Do-It-For-Me Onboarding service to help make the migration process seamless and hassle free.
- Lowered technology costs by 35%
- Improved worker productivity, allowing them to collaborate and work on multiple types of devices
- Maintained continuous service and continuity during the migration and deployment process
- Mitigated customer risk by providing additional business continuity and risk management services such as data retention and security assurance
24x7 Collaboration & Support – Keeping Connected Without Technical Expertise
A wealth management company enabled their partners to work remotely and collaborate on the fly with CenturyLink’s Email, Backup & Collaboration PLUS Bundle with Microsoft Hosted SharePoint Premium. The robust tools, hassle-free set-up and ongoing support provided them with a secure way to stay connected despite the fact that they lacked a single IT professional on staff.
To honor their commitment to top-notch customer service, a small wealth management firm dedicated themselves to around-the-clock availability for their clients. This promise meant they needed a way to stay connected while securing customer data at the office, at home or on the road, regardless of the time of day. Coupled with this “always on” availability was the need for tight data security, which was critical to working with sensitive customer financial data. Employees needed a reliable, safe way to share files, view calendar availability, book meetings, send instant messages and communicate via email. It was also critical that all of this functionality was simple to configure, install and support, since they didn’t have an internal IT department to work with.
Their business dealt with sensitive financial information that needed to be protected from loss, damage and malware. They also needed the peace of mind that data was being routinely backed up and stored, to stay compliant with regulations.
Easy to Use, Easy to Support
The solution needed to be intuitive to manage without an IT administrator, and they needed real-time access to the right level of on-demand support if necessary. They couldn’t afford the delay of waiting by the phone for a customer service representative to call them back.
As the business grew, the systems needed to be able to scale with them in terms of storage, capacity and speed to handle additional employees and clients. They didn’t want to implement something now, then go through the hassle of changing systems in a few years and having to retrain everyone.
The CenturyLink Solution
The consultancy chose the Email, Backup & Collaboration PLUS Bundle with Microsoft Hosted SharePoint Premium to facilitate the collaboration and sharing tools they needed with the security and reliability their business demanded.
The firm was optimistic that cloud-hosted Microsoft Exchange offered the connectivity and security they required, along with the advanced features like calendaring and mobile email they needed to service their clients. Microsoft Lync provided fast, reliable communication tools like video conferencing, instant messaging and group chat, while the simple, familiar interface (based on Microsoft’s intuitive design patterns) made it easy to use without
Adding on Microsoft SharePoint’s powerful collaboration and project management tool allowed them to quickly share files while keeping them secure. And because so many of SharePoint’s settings are accessible by the users, they didn’t need an IT admin to add users, adjust permission groups or create new projects.
- Enabled seamless remote connectivity that improved customer service
- Protected and backed up sensitive customer information in the cloud
- Provided intuitive and robust enterprise-level software that didn’t require an internal IT staff to support
- Created confidence in the IT infrastructure with FREE 24x7 support from CenturyLink